Our Booking Policy: 30% deposit to confirm the booking and 70% balance due 2 weeks before arrival.
Our Cancellation Policy: If you were to cancel your booking you forfeit 30% deposit and if you cancel less than 2 weeks before your arrival, you forfeit the total amount.
It is a good idea to bring a couple of bank cards in case you have any problems and let your bank know you are coming to Morocco as many banks may block your card which is super annoying when you are about to pat for a much deliberated purchase or dinner at the end of the evening.
Cash is king in Morocco. You can get cash at the airport although watch the rate and the commission. Otherwise there are cash points in the Gueliz (new town), Place des Epices in the middle of the Medina near the carpet souk and some also in the Jemaa El Fnaa. It is a good idea to leave your money in the safe at Zamzam and just take what you need or draw your cash as and when you need to pay for something. Most people will take hard currency such as euros, dollars and sterling if you have it.
At Zamzam we have a tip box in the office which is shared between the staff by Imane the Manageress. It is a good idea to have 20 dh notes for people who have really helped you and also small change for photos or coffee tip.